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Have a question about your order, the serum, or your results? We'd love to help. Most questions are answered within 4 hours.
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Business Hours
Monday–Friday: 9:00 – 18:00
Weekend: Closed (emails answered Monday)
Shipping & Returns
Free shipping on every order. 5–10 business days delivery.
60-day money-back guarantee, no questions asked.
Payment Or Order Issue?
Please contact us before filing a dispute with your bank. We resolve most issues within 24 hours. A bank dispute can take 30–90 days, while we can often help the same day. All payments are securely processed through Shopify Payments (PCI-DSS Level 1).
Average response time: under 4 hours
Common Questions
Quick answers to the things women ask us most often.
How long does shipping take?
Free shipping on every order. Most packages arrive in 5–10 business days. You'll receive a tracking link by email as soon as your order ships.
Will this work for my hair colour or skin type?
Velura works at the root, not on the surface, so hair colour does not matter — dark, light, grey, fine, or coarse. The serum is formulated for sensitive 40+ skin and includes ceramides and hyaluronic acid to repair the barrier damage caused by years of shaving, waxing, and laser.
What's your guarantee and refund policy?
60 days, full refund, no questions asked. If you don't see thinner, slower-growing hair after using Velura daily, email us and we'll refund you. No fine print, no return-shipping cost, no hoops to jump through.
How long does one bottle last and when should I reorder?
One bottle is a full 4-week supply with morning and night use. The Buy 2 Get 1 Free pack gives you 12 weeks, which is long enough to see real results. Most women reorder before they finish so they don't break their routine.
Is there a subscription? Can I cancel anytime?
No subscriptions. No auto-renewals. No hidden charges. You order when you want more. That's it.
How do I track my order?
You'll get a confirmation email within minutes of ordering, and a second email with a tracking link the moment your package ships. If you haven't received either within 48 hours, email info@velura-skin.com with your order number and we'll sort it.
I have a payment or billing issue — what do I do?
Email info@velura-skin.com with your order number before doing anything else. We resolve most billing issues within 24 hours. Please don't file a bank dispute first — disputes take 30–90 days, and we can almost always fix the issue same-day directly.
Are my payment details safe?
Yes. Payments are processed through Shopify Payments, which is PCI-DSS Level 1 certified — the highest payment security standard in the industry. We never see or store your full card details.
60-Day Guarantee
Free Shipping
Secure Checkout
4.8/5 Rating
No Subscriptions